Warranty Overview

COVID-19 - Return Policy Changes

To protect all personnel we are currently unable to process returns on goods. You should retain your goods and receipts until we are able to offer this service.

We cannot determine exactly when we can start processing returns again, but business as usual will be when we are able to trade as we were before the lockdown.

We hope that you can understand this decision, we are doing all we can to help keep you supplied and safe, meanwhile thank you for your patience and understanding.

Activating the Service

The warranty becomes active and PowerLed will become obliged to provide services to you only when the product is registered with PowerLed. Before activating and accepting PowerLeds offer to provide services you should read these Terms and Conditions so that you are clear about the services to be provided, the scope of PowerLeds liabilities to you, and your responsibilities.

PowerLed will not accept registration without a valid Identification Number. The Identification Number is printed on the product label and will be a serial number or Lot/batch number

The product must be in working condition. We will not provide services if the product was faulty at the time of registration.

You must be able to provide proof of time elapsed since the product was purchased new by its first user (a dated receipt or invoice). We may ask for proof during registration or before we repair your product.

Product Repairs

Product repairs under this service are obtained by contacting PowerLed. The service is an extension to the standard warranty service provided with the product. The service to be provided will depend upon the product you have purchased. We will advise you which of the following services is to be provided:

Replacement

We will arrange for a replacement product to be delivered to your specified address on the next working day and for the faulty product to be collected. Replacement products will be equivalent to the product being replaced. All replacement products or parts may contain new or recycled materials whose performance and reliability are equivalent to new products or parts. The dimensions and design of the replacement product may deviate from the original product. ‘Recycled materials’ are parts or products that are used or reconditioned and are not new. Although such parts or products are not new, after reconditioning or overhaul the condition is like new with respect to performance and reliability. The functionality of all replacement products or parts is equivalent to that of the product or part being replaced. Replacement products or parts shall not exhibit any material or manufacturing defects for the remainder of the applicable guarantee period for the product that is replaced or in which they are installed.

Collect, Repair, Return

We will arrange to collect the faulty product from your specified address within 3 working days, repair it and return it within 5 working days of the date it was collected. If we cannot economically repair the product, we will replace it with an equivalent product.

Limits to the Service

The product must be within mainland UK or the Republic of Ireland, islands having a direct road connection to them or the Isle of Wight.

Repair or replacement will not be provided if, in PowerLeds view, the failure or problem has occurred because of:

excessive wear and tear
non-PowerLed hardware used with the product, or the use of parts to control a PowerLed product which are not PowerLed branded
modification to the product, unauthorised or inexpert repair, unauthorised or inexpert attempted repair
misuse, including any use outside the product’s specification, excessive or inappropriate use, or use in an adverse or abnormal environment

Where damage or failure due to improper use, the failure will be deemed to have occurred because of that use unless the contrary can be proved.

This agreement does not cover:

routine maintenance and cleaning
any particular performance when the product is used in combination with other equipment.
any incidental costs arising in connection with the correction of defects (guarantee fulfilment), such as installation, removal, transport of the defective and repaired or new product, disposal, travel and transit time, hoists, scaffolding); these costs are borne by the buyer
calibration of other products which may be connected to or used with the product or with the replacement product

Faults that are not covered

PowerLed will try to ensure over the telephone that the product and the fault reported are covered by your agreement. However, if the PowerLed Service Centre is asked to repair equipment other than the covered products (or one from which the serial number has been removed or tampered with) or if the fault is one excluded from cover, PowerLed will charge you for the costs incurred. If these costs are not paid within 28 days, cover will be terminated. If you wish to proceed with a repair which is not covered you must agree terms and authorise payment at that time.

What this agreement covers

This agreement is an agreement for the supply by PowerLed of specified services if the PowerLed product covered under this agreement fails to operate or operates outside its specification*. The agreement exclusively covers product failures that are caused by proven material, design or manufacturing flaws and exceed the mean nominal failure rate. It covers equipment bearing the serial number registered with PowerLed when the service was activated or equipment which PowerLed has provided to replace it under the terms of this service. It is not a policy of insurance. Nor is it a warranty, guarantee or other promise that your PowerLed product will not fail or that it meets any particular quality standard. It does not extend the rights you obtained in this respect at the time you bought the product. By this agreement, PowerLed accepts no additional liability in respect of defects in the product beyond a liability to provide the services as described. This agreement does not affect any existing legal rights you have against the person who supplied your PowerLed product or against PowerLed It is additional to them.

*Performance Degradation

Additional information on LED products: In the case of LED modules, a drop in the value of the luminous flux of up to 0.6%/1,000 hours of operation is the state of the technology and thus not covered by the guarantee. The colour tolerance of LED modules is not covered by the manufacturer’s guarantee. The luminous flux and performance are subject to a tolerance of ±10% in the case of a new LED module. All relevant technical data are mentioned in the product and application specifications (particularly according to the specification sheet, product brochure and the like). In the case of subsequent deliveries of LED modules, there may be deviations in light properties with regard to the original products due to technical progress and usage-induced change in the luminous flux and light colour of products.

Liability that PowerLed accepts

If the product or any other item owned by you is damaged as a direct result of PowerLed providing the service in a negligent way, PowerLed accepts liability for the damage caused to those items. If the product itself is damaged as a direct result of PowerLed providing the service in a negligent way, PowerLed will repair or replace the product; if other property is damaged as a direct result PowerLed will pay up to a maximum of £500,000. If as a result of negligence by PowerLed (or by its employees or contractors) PowerLed causes any personal injury or death, PowerLed accepts liability for this. PowerLed does not accept liability beyond this. In particular it does not accept any liability for breach of contract or otherwise for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer.

Your Responsibilities

If you think a failure by PowerLed to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact PowerLed to discuss individually negotiated terms at a premium price.

The terms of the agreement between you and PowerLed are fully set out in this document. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.